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Chat can pause when an allowance is spent or a saved additional-spending cap is reached. First identify which limit the notice describes; a space allowance, a purchased agent’s bundle and a free preview are different. A payment problem can also pause chat while credits remain. If the notice concerns a failed or unpaid payment, use Fix a failed payment.

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Match the notice to the next check

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Check the space balance and cap

Already on Usage & Consumption for the intended space? Start at step 3. Otherwise, the settings link opens the current space’s Profile Settings, initially on Team.
  1. Open Profile Settings.
  2. Select Consumption.
  3. Confirm the current space and displayed period.
  4. Select Summary.
  5. Read the remaining credits.
  6. Open Billing.
  7. Check the plan and subscription status.
  8. Read the saved On-Demand Usage setting, where available.
Use Consumption’s displayed period dates to understand the next allowance period. Check your usage explains the period controls and breakdowns. If you need usage sooner, review Upgrade to Pro or Turn on overages and set a cap, as appropriate for the current plan. These changes can create charges. Review their terms and save/confirmation steps before deciding. An edited but unsaved cap does not permit more usage. After a saved change or a new allowance period, check the current balance and setting again before returning to chat. If a limit notice remains, compare its wording with those recorded amounts rather than making another purchase.

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Check the agent’s bundle

  1. Open Billing using the account that obtained the agent.
  2. Find Agent Access and Subscriptions.
  3. Locate the card by both agent and creator name.
  4. Read the premium-usage meter and bundle reset information, where shown.
  5. Continue with Check the space balance and cap to see what usage may be available after that bundle.
Spending the bundle does not cancel the monthly agent subscription. Further usage depends on the buyer’s space plan and limits. Buying the same agent again is not a bundle-reset action. Renewal and bundle reset dates can differ; use the dates shown on the card. How credits work explains the separate allowances.

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If you are a website visitor

A notice that the agent reached its message limit can concern the creator’s allowance. You cannot raise that allowance from the visitor chat. The creator needs to check the space that owns the agent, using Check the space balance and cap. If you are visiting someone else’s site, report the exact notice to the site or agent owner. Buying a visitor subscription is not a guaranteed remedy for a creator-wide usage pause.

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If the warning conflicts with the balance

Reopen Consumption for the current space and period. Compare the exact warning with the plan status, remaining credits and saved cap. If it still conflicts, contact billing@alysium.ai with the affected agent, space and warning. An active subscription alone does not establish that usage is available. Likewise, a spent free preview is not exhaustion of your space plan. If the notice instead says access ended, payment is pending or the listing is unavailable, use Why a marketplace chat is read-only.