File and storage limits

Use this reference for documents added through Knowledge or Library. Visitor chat attachments, agent pictures and skill bundles have separate rules. To add knowledge, open Home, select your agent, then open Build → Settings → Knowledge. Library opens the area for storing and organizing your reference material.

​

Supported knowledge formats

The actual contents must match the format. Renaming an extension does not convert a file. HTML files, PowerPoint presentations and image files are not accepted as stored knowledge documents. For a short first FAQ, a clear text or Word document is often easier to inspect than a complex export.

​

Document, pasted-text and space limits

The storage allowances are per space, rather than per agent. A whole file selection needs enough available space even when each file is individually below 25 MiB. Files in Trash still count toward storage until erased. Chat-credit overages do not increase document storage.

​

Match the remedy to the limit

For example, split a large handbook into understandable topic files rather than arbitrary fragments. This helps you inspect the material as well as meet the individual-file cap.

​

Other upload types and next steps

Use the guide for the upload you are making:

• Upload files to your agent or Paste text as knowledge for the complete stored-knowledge procedure.
• Attach files in a chat for conversation attachments.
• Set your agent’s name, picture and description for agent images.
• Upload your own skill for skill bundles.