Skip to main content
To ask about a paid agent charge, identify the payment and contact the creator or Alysium billing. The buyer’s subscription card does not provide a general self-service Refund button. A refund and cancellation have different effects. Canceling ordinarily stops the next renewal while keeping access until the paid period ends. A refund returns an eligible payment. If that payment funds your current access period, the subscription is canceled and access ends once Stripe confirms the refund. If your aim is only to stop renewal, follow Cancel an agent subscription. Do not request a refund expecting to keep the same refunded paid access unchanged.

​
Identify the charge

Use the purchasing account and your payment records. The listing’s current price cannot establish what you were charged or whether a refund is eligible. Already have the agent, creator and payment details? Continue with Request a review of the payment.
  1. Open Billing.
  2. Find Agent Access and Subscriptions.
  3. Match the agent and creator names.
  4. Note the card’s price and status.
  5. Find the payment date in your payment records.
  6. Find the amount and confirmation or invoice reference for that payment.
  7. Continue with Request a review of the payment.
Billing opens your active space’s settings. Check the space and account used for the purchase if the record is missing.

​
Request a review of the payment

Contact the creator through an available published contact route, or contact billing@alysium.ai. Include:
  • The agent and creator names.
  • The actual payment date and amount.
  • The confirmation or invoice reference.
  • A short explanation of the problem and why you want a refund.
  • Whether you also want future renewal stopped.
For example, use the date and amount from your payment record, then explain what happened when you tried to use the agent. State cancellation separately so the recipient understands both requests. Do not send a complete card number. Typing a request into an agent chat does not submit a refund through the billing process.

​
Understand eligibility and a pending result

Creators have a per-payment refund workflow with eligibility checks, including a 30-day self-service window. This is the creator’s in-app workflow, not a promise that every buyer request within 30 days will be approved. Older or otherwise unavailable payments need support review; that alone does not establish approval or refusal. A submitted or verifying refund is different from money received by your bank. Follow the confirmation and payment status provided for your request. This guide does not promise a fixed bank-arrival date. After a confirmed refund:
  1. Reopen Billing.
  2. Find the agent under Agent Access and Subscriptions.
  3. Check its access state and cancellation result.
  4. Follow up on the same request if the confirmed payment and access states conflict.
Do not repeatedly purchase and refund to test access. For a payment error rather than a refund request, use Fix a failed payment.