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Match the notice to the affected space or agent before changing a plan or payment. Your space’s Pro plan and a subscription to an individual agent are separate purchases. Usage exhaustion, a payment issue and unavailable subscription details need different actions. Billing opens your active space’s billing settings. To check usage, open settings, then select Consumption. That settings link opens Team first; it does not open Consumption directly.

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Subscription Details Unavailable

This notice means Alysium could not confirm the plan details. It does not establish that you are on Free, canceled or unpaid. Use Open Billing Portal when offered, or reopen Billing to retry the read. Check the existing subscription before starting another one because its summary is missing.

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Included credits or an on-demand limit reached

Check Consumption for the affected space and period. Then check the plan and On-Demand Usage in Billing. Free stops at its allowance. Pro can also stop when extra usage is disabled or its fixed additional-spending cap has been reached. Follow Check your usage to identify the usage, then Turn on overages and set a cap if that is the change you intend. A changed but unsaved menu selection does not confirm a higher limit. Check the saved result before returning to the blocked task.

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An agent’s included bundle is exhausted

Find the affected agent under Agent Access and Subscriptions in Billing. Its premium-usage meter describes that agent’s included bundle. Continued usage after the bundle is spent depends on your space’s plan and limits. This is a different condition from a free preview ending or a paid subscription being canceled. See Manage your agent subscriptions.

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A payment needs attention

For the space’s Pro subscription, use Manage Subscription & Billing. An agent payment-warning card can instead offer Fix billing, which opens that creator’s payment management. Update the payment for the subscription named in the warning, then check its resulting status. Another subscription being active does not clear this warning. Fix a failed payment explains the recovery.

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A visitor sees the creator’s message limit

The creator needs to check the space that owns the agent. A visitor cannot increase that creator’s credits from the chat. For example, when several visitors see the same message-limit notice, the creator should inspect the owning space’s allowance. Asking each visitor to buy again does not address that limit.

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The notice still conflicts with the account status

Reopen the relevant Billing or Consumption page and compare its status with the exact notice. If they still conflict, contact billing@alysium.ai with the space, agent, period and message. Get help from a person explains what to include. For a trial, checkout or access notice, use Free preview and paywall messages. Dismissing a notice does not complete a billing change.