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Choose a readable appearance for your agent’s visitor chat. These controls are in Design for an agent you can edit. The widget’s appearance is separate from the workspace theme you use while editing Alysium. Changing its look does not publish the agent or install it on a website.

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Open the appearance controls

  1. Open Home.
  2. Select the intended agent.
  3. Open Design.
  4. Find Theme and Widget Preview.
Home opens your current space; choose the agent whose visitor appearance you want to change. If its Design controls are already open, continue with Choose the appearance. On a smaller screen, the Design subtab holds controls and Preview shows the widget. You will return to Design to save.

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Choose the appearance

The selected theme appears first. Open the chooser to see other options. For a fictional customer-help widget, Light is a simple first theme to inspect. Dark is another choice if it suits your site. These are examples, not a claim about what your visitors prefer.
  1. Open Theme.
  2. Select the theme you want.
  3. In Chat Window, set Show avatars if you want to change picture visibility.
  4. Inspect Widget Preview.
On a small screen, select Preview for step 4. Check that the actual greeting, starter questions and message text are easy to read. Show avatars changes whether pictures appear. To upload a different agent picture, use Set your agent’s name, picture and description.

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Save the appearance

The preview reflects edits immediately. The saved visitor configuration changes after the Design save succeeds.
  1. Return to the Design subtab if you are viewing Preview on a small screen.
  2. Select Save Changes.
  3. Wait for All Changes Saved.
If saving reports an error, keep the page open and read it before leaving. A different-looking preview can still contain unsaved edits.

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Check the saved result

Reopen the same agent from Home, then return to Design. Confirm the intended theme and avatar setting remain. If the widget is already shared, check that same agent’s visitor widget too. For a mismatch, first confirm the save succeeded and that you are looking at the correct agent. The workspace theme does not control visitors’ widgets. For visible wording, continue with Change the widget’s title and message box text. Use Preview your widget for a fuller visitor check before deployment.