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Choose whether optional Product analytics and Session Replay can run for your app use. These are separate preferences. They do not delete chats, change agent knowledge or decide whether an agent creator can read retained conversations. Use Is my data safe with Alysium for conversation-access questions, or Delete your account or your data for an account-level request. Already on Privacy with your choices loaded? Continue with Choose Product analytics or Choose Session Replay.

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Open Privacy

  1. Open Team settings.
  2. Select Privacy.
  3. Wait for your choices to load.
The link opens your active space’s settings on the Team tab; select Privacy there. From elsewhere in the app, select Profile Settings in the sidebar, then Privacy, and wait for your choices to load. Continue with Choose Product analytics or Choose Session Replay. If the link asks you to sign in, sign in. Open it again if needed. The screen shows your saved choice and a separate explanation of what is actually running. If choices are still loading with the session, wait rather than repeatedly toggling.

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Choose Product analytics

Product analytics shares limited feature-use events. Its description excludes chat and prompt text, answers, file contents, filenames, names, email and full URLs. Turn it off if you want to use the app without those optional feature-use events.
  1. Set the Product analytics switch to your preferred on or off state.
  2. Read the saved choice.
  3. Read the explanation of what is actually running.
The choice saves without a separate Save Changes button. Turning analytics on does not itself allow Session Replay. Turning analytics off stops effective replay too, while the saved replay preference remains separate.

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Choose Session Replay

Session Replay is a masked view of movement through approved areas. It stays off unless you allow it, and its switch may be unavailable.
  1. Expand What Session Replay records.
  2. Read the explanation before deciding.
  3. Set the Session Replay switch to your preferred state, if available.
  4. Read the saved choice.
  5. Read the explanation of what is actually running.
This preference also saves without a separate Save Changes action. If replay cannot be enabled, read its explanation. An unrelated agent setting cannot enable it.

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Confirm the saved choice and effective state

A saved Allowed preference does not necessarily mean recording is running. Browser Do Not Track or feature availability can keep it off. Read the smaller explanation beside the badge; an allowed preference with an off explanation is not proof that saving failed. After changing the intended preference, leave Privacy and reopen it. Check the saved choice and its effective-state explanation again. If the saved choice still differs from what you selected, use Get help from a person. Include the setting and the state shown. Keep private chat contents and passwords out of the report.