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Open the correct billing portal to manage payment details or inspect an invoice. The Pro plan for your space and a subscription to a creator’s agent are separate bills. Start with the subscription name on the charge or confirmation. For example, a charge for a named specialist agent belongs with that agent’s purchase, even if its amount resembles your Pro payment. You do not enter a replacement card directly on Alysium’s plan-summary page.

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Open the existing Pro plan’s portal

You manage Pro billing for the space you own. The Billing link opens the current space, so check its name. Already in Billing? Continue at step 2. Already in the correct portal? Continue with Update a payment method or Inspect an invoice. Use the portal button offered for the existing plan:
  1. Open Billing.
  2. Find the Pro subscription section.
  3. Select the offered portal button.
  4. Confirm that the portal shows the intended Pro subscription.
  5. Continue with Update a payment method or Inspect an invoice.
The portal is a separate screen. Available options depend on the subscription, so use its actual payment-method or invoice-history options. Opening the portal alone does not change a card or cancel a plan.

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Update a payment method

  1. Open the portal’s available payment-method option.
  2. Enter the replacement or updated details requested there.
  3. Complete the portal’s confirmation.
  4. Check its result and any displayed saved payment details.
  5. Return to Alysium.
  6. Reopen Billing.
  7. Review the resulting subscription status.
Keep payment details in the secure portal. If you are resolving an unpaid invoice, a saved card alone does not prove the invoice was paid. Use Fix a failed payment for that separate result check.

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Inspect an invoice

  1. Open the portal’s available invoice or billing-history section.
  2. Select the bill you want to inspect.
  3. Check the subscription, date and amount shown against the charge you are investigating.
You have found the intended invoice when its details match the subscription and charge. If the portal offers a download and you use it, open the downloaded file to check that it is the correct bill. Viewing an invoice does not change the subscription or its payment status.

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Open payment management for a creator’s agent

Use the account that purchased the agent. Fix billing is offered on payment-warning cards; there is no universal payment-management button on every active agent card.
  1. Open Billing.
  2. Find Agent Access and Subscriptions.
  3. Locate the correct agent and creator.
  4. Select Fix billing, when offered.
  5. Confirm the creator’s subscription in its portal.
  6. Continue with Update a payment method or Inspect an invoice, using the options available there.
After changing an agent’s payment details, inspect that agent’s card on returning to Billing. The Pro portal does not manage the creator’s bill. If the agent has no billing action and you need an invoice or card change, contact billing@alysium.ai with the agent name and purchase details visible to you.

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If the portal will not open or the result is unclear

Read the error and retry from the existing Billing record. Do not start another subscription to find its invoice. If the problem remains, contact billing@alysium.ai with the space or agent name, the displayed status and an invoice or confirmation reference. Do not send full card details. To stop a renewal, use Cancel Pro or Cancel an agent subscription.