Meet Brandy

Brandy is the Alysium help agent, built with Alysium to explain how to use it. When a Brandy chat is available, use it to ask about a product task such as finding a setting, creating an agent, adding knowledge or understanding a message. The help guides also work on their own. You can follow How to get started without waiting for a chat response.

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Give Brandy the context for your question

Explain your goal, the screen you are using and any important message. For example:

I am in Build → Settings for my Workshop FAQ agent. I want to add a document, but the row says Processing. What should I check next?

Replace the example with your real screen and state. This gives Brandy more to work with than saying only that the agent does not work. Do not assume Brandy knows your current page, screen contents, account, plan or space. Include the context needed to explain your task, and answer a clarifying question if asked. Keep passwords, verification codes and full card details out of the conversation.

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Turn the explanation into your next step

Brandy explains steps; you perform them in the app. She does not click controls, change settings, inspect private account records, process payments or issue refunds. Use Where things are in Alysium if you cannot identify the screen. Home opens your active space, where you choose the agent you want to work on. A general app link does not select your particular agent for you. If a response does not match the controls you see, describe the difference before continuing. A clear explanation is not confirmation that an account action has been performed.

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Bring account-specific questions to a person

Use Get help from a person for a billing decision, data request, inaccessible account or repeated unresolved problem. Product and account help goes to support@alysium.ai; billing questions go to billing@alysium.ai.