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Set an editable agent’s greeting and starter questions to help visitors understand its job and begin a conversation. The welcome message is the opening greeting. Starter prompts are suggested questions visitors can choose to begin. They introduce the agent; its instructions and knowledge determine how it should answer.

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Find the fields

  1. Open Home.
  2. Select the intended agent.
  3. Open Build → Settings.
  4. Find Welcome Message and Suggested Conversation Starters.
If those fields are already open, continue with Write the welcome message. Home opens your current space so you can choose the right agent.

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Write the welcome message

Keep the greeting to 50 words or fewer. The field has a word counter and warns when the text is too long. For a fictional shop assistant:
Hi, I help with our hiking-boot notes and shop FAQ. Tell me what you need, or choose a question below. If our notes do not cover it, I will point you to the shop team.
Replace the example with your agent’s actual scope.
  1. Enter your greeting in Welcome Message.
  2. Wait for its automatic save.
Correct any validation message before continuing. On a computer, hover over the builder’s save indicator to check for All changes saved.

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Choose useful starter questions

You can have up to 5 prompts. Choose questions supported by the agent’s actual documents or instructions. For the fictional shop, examples include:
  • How should I compare hiking boots?
  • What should I bring when asking about a return?
  • What information do you have about this shop?
Use these only if your agent can help with them. A question about live stock lookup or order placement would mislead visitors unless that capability exists.

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Edit an existing starter

  1. Replace the text in the starter’s field.
  2. Click or tap outside the field to save it.
Continue with Show starters to visitors.

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Add a starter

  1. Select Add prompt.
  2. Enter a question.
  3. Click or tap outside the field to save the text.
Repeat for other useful questions, within the five-prompt limit. Continue with Show starters to visitors.

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Remove an unwanted starter

Use the entry’s X button labelled Remove prompt. Adding or removing an entry saves immediately; edited text saves when you leave its field. After removing any unsupported questions, continue with Show starters to visitors.

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Show starters to visitors

Writing the questions in Build and showing them in the widget are separate choices.
  1. Open Design.
  2. Find Features.
  3. Turn on Starter prompts.
  4. Select Save Changes.
  5. Wait for All Changes Saved.
  6. Check the widget preview’s opening screen.
On a smaller screen, select the Preview subtab to inspect the widget. Use Preview your widget for the visitor-view checks. You are finished when the greeting and questions are saved and the intended opening appears in preview. For other display choices, use Turn widget features on or off.

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If the greeting or starters are missing

  • The greeting has a validation error: shorten it to the counter’s limit and let it save.
  • A starter edit is missing: return to Suggested Conversation Starters, enter the text and click outside its field.
  • Saved starters do not appear: check Design → Features → Starter prompts, then save Design changes.
  • The opening looks unchanged: confirm the intended agent and its opening screen. An existing conversation is different from a fresh opening.
Greeting validation and prompt saving are separate. Fix an overlong greeting even if the prompts have saved.