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Read whether the notice concerns preview messages, payment, access or usage before deciding what to do. A free preview, a paid agent subscription and its included usage bundle are different parts of access. For an existing purchase, Billing opens your active space’s billing settings. Match the agent and creator under Agent Access and Subscriptions. To find an agent’s offer, open AgentHub and choose the intended agent.

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The free preview ended

A free preview is a limited set of trial messages chosen by the creator. When it ends, a subscription offer can appear. Preview exhaustion does not mean that you were automatically charged. Read the actual monthly fee, Premium Allowance and usage-rate explanation before deciding whether to pay. You may stop using the preview without buying. See Try an agent for free or Subscribe to an agent for those tasks.

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Payment is pending or checkout is incomplete

A pending notice means access has not yet been confirmed. Use Return to checkout when offered, or inspect the agent’s record in Billing. Complete any verification requested by checkout and wait for active confirmation. Entering a card, closing checkout or seeing the agent listed in your space does not alone establish an active subscription. Reopen the chat after access is confirmed.

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Payment failed or access ended

An agent payment warning can offer Fix billing. Use it for that agent’s bill rather than the space’s Pro-plan portal. Fix a failed payment explains how to identify the affected subscription. When an agent subscription has ended, existing conversations can remain read-only while new messages are unavailable. An unavailable listing or disabled agent can also affect access. Use Why a marketplace chat is read-only to check the current condition before trying to pay again.

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The included agent bundle is spent

The subscription’s included bundle is separate from the free preview. Check the agent’s premium-usage meter under Agent Access and Subscriptions in Billing. Also check your space’s usage: open settings, then select Consumption. The link opens the active space’s Team settings first. After the agent’s included bundle is spent, continued usage depends on the space’s plan and limits. A subscription fee does not promise unlimited usage. See Billing and usage messages for those limits.

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A confirmed purchase still does not match the notice

Reopen the chat after the confirmed access state changes. If the notice still conflicts with the purchase, contact billing@alysium.ai with the agent and payment reference. Use Get help from a person for the request. Brandy can explain the steps, but cannot complete payment or reset a preview on your behalf.