> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alysium.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What your Stripe status means

> Read creator payment readiness for card subscriptions and payouts, separately from creator approval, listing review and website installation.

Payment readiness describes whether the creator account can support card subscriptions and payouts. It is separate from creator approval, listing review and website installation.

Open [Team settings](https://app.alysium.ai/spaces?settings=team), select **Creator**, then **Setup**. Wait for the payment check to finish before choosing an action. The link opens your active space's settings on Team; it is not a personalized Stripe account link.

If Creator → Setup is already open, use the status explanations below.

## Requested, pending or more information needed

| What the status tells you | What to do |
| - | - |
| Setup requested | Payment capabilities have been requested; Stripe may still need information. Use the action offered for that existing account. |
| Pending | Stripe is reviewing the setup. Read any additional information request. |
| More information needed | **Continue Stripe onboarding** opens the collection step. Supply real requested details in Stripe, then return to Creator → Setup and refresh the status. |

If **Request payment capabilities** appears, it requests the needed payment permissions for the existing account. Wait for its result, then follow any information request.

An account with completed business details can still await capability review. Re-entering the same details does not guarantee faster review.

## A fresh check is needed

1. Select **Refresh Stripe status**.
2. Wait for the check to finish.
3. Read the new result.
4. Use the matching explanation on this page.

A previous complete setup can remain recorded while current readiness needs refreshing. An old completion badge alone does not establish that paid selling is ready.

## Restricted, rejected or support review

A restricted account needs its requirements or Stripe support reviewed. Rejected, support-review and unreachable-account messages need help with the existing account; its payment history is preserved.

Follow the visible guidance and contact [billing@alysium.ai](mailto:billing@alysium.ai) if Alysium help is needed. Do not create a replacement account to work around the notice. A temporary read error does not establish that the account was deleted.

## Ready for payments

An active readiness message says card subscriptions and payouts are ready, subject to that current check.

A paid offer still has separate publication, pricing and channel requirements. If it remains blocked, inspect its readiness checklist rather than repeating onboarding without a requested field.

Continue with [Price your agent](https://docs.alysium.ai/selling-and-payouts/price-your-agent.md) or [List your agent on Agenthub](https://docs.alysium.ai/selling-and-payouts/list-your-agent-on-agenthub.md) for those tasks.

## Ask for help with the actual result

Include the space, exact visible status, button used and resulting error when contacting billing support. Keep bank account details and identity documents out of the message or chat.

No guide can approve an account, bypass Stripe review or promise a review completion time. [Set up Stripe to get paid](https://docs.alysium.ai/selling-and-payouts/set-up-stripe-to-get-paid.md) explains onboarding; [When and how you get paid](https://docs.alysium.ai/selling-and-payouts/when-and-how-you-get-paid.md) explains the separate payout timing.


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