> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alysium.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What happens when you run out of credits

> Identify whether chat paused for a space allowance, an additional-spending cap, a purchased agent's bundle or a free preview before acting.

Chat can pause when an allowance is spent or a saved additional-spending cap is reached. First identify which limit the notice describes; a space allowance, a purchased agent's bundle and a free preview are different.

A payment problem can also pause chat while credits remain. If the notice concerns a failed or unpaid payment, use [Fix a failed payment](https://docs.alysium.ai/plans-and-billing/fix-a-failed-payment.md).

## Match the notice to the next check

| What the notice concerns | Continue with |
| - | - |
| Your space's allowance or on-demand limit | [Check the space balance and cap](#check-the-space-balance-and-cap). |
| A purchased agent's included bundle | [Check the agent's bundle](#check-the-agent%E2%80%99s-bundle). |
| A website agent reaching its creator's limit | [If you are a website visitor](#if-you-are-a-website-visitor). |
| The end of a free marketplace preview | [Try an agent for free](https://docs.alysium.ai/agenthub/try-an-agent-for-free.md), which explains the preview's end and the choice to review a paid offer or stop. |

## Check the space balance and cap

Already on **Usage & Consumption** for the intended space? Start at step 3. Otherwise, the settings link opens the current space's **Profile Settings**, initially on Team.

1. Open [Profile Settings](https://app.alysium.ai/spaces?settings=team).
2. Select **Consumption**.
3. Confirm the current space and displayed period.
4. Select **Summary**.
5. Read the remaining credits.
6. Open [Billing](https://app.alysium.ai/spaces?settings=billing).
7. Check the plan and subscription status.
8. Read the saved **On-Demand Usage** setting, where available.

| Plan or setting | What happens after included credits are spent |
| - | - |
| Free | Usage pauses at the allowance. |
| Pro with additional usage **Disabled** | Usage also pauses at the allowance. |
| Pro with on-demand usage enabled | Usage may continue within the saved additional-usage limit. Reaching a **Fixed** cap can stop further usage even while Pro remains subscribed. |

Use Consumption's displayed period dates to understand the next allowance period. [Check your usage](https://docs.alysium.ai/plans-and-billing/check-your-usage.md) explains the period controls and breakdowns.

If you need usage sooner, review [Upgrade to Pro](https://docs.alysium.ai/plans-and-billing/upgrade-to-pro.md) or [Turn on overages and set a cap](https://docs.alysium.ai/plans-and-billing/turn-on-overages-and-set-a-cap.md), as appropriate for the current plan. These changes can create charges. Review their terms and save/confirmation steps before deciding. An edited but unsaved cap does not permit more usage.

After a saved change or a new allowance period, check the current balance and setting again before returning to chat. If a limit notice remains, compare its wording with those recorded amounts rather than making another purchase.

## Check the agent's bundle

1. Open [Billing](https://app.alysium.ai/spaces?settings=billing) using the account that obtained the agent.
2. Find **Agent Access and Subscriptions**.
3. Locate the card by both agent and creator name.
4. Read the premium-usage meter and bundle reset information, where shown.
5. Continue with [Check the space balance and cap](#check-the-space-balance-and-cap) to see what usage may be available after that bundle.

Spending the bundle does not cancel the monthly agent subscription. Further usage depends on the buyer's space plan and limits. Buying the same agent again is not a bundle-reset action. Renewal and bundle reset dates can differ; use the dates shown on the card. [How credits work](https://docs.alysium.ai/plans-and-billing/how-credits-work.md) explains the separate allowances.

## If you are a website visitor

A notice that the agent reached its message limit can concern the creator's allowance. You cannot raise that allowance from the visitor chat. The creator needs to check the space that owns the agent, using [Check the space balance and cap](#check-the-space-balance-and-cap).

If you are visiting someone else's site, report the exact notice to the site or agent owner. Buying a visitor subscription is not a guaranteed remedy for a creator-wide usage pause.

## If the warning conflicts with the balance

Reopen Consumption for the current space and period. Compare the exact warning with the plan status, remaining credits and saved cap. If it still conflicts, contact [billing@alysium.ai](mailto:billing@alysium.ai) with the affected agent, space and warning.

An active subscription alone does not establish that usage is available. Likewise, a spent free preview is not exhaustion of your space plan. If the notice instead says access ended, payment is pending or the listing is unavailable, use [Why a marketplace chat is read-only](https://docs.alysium.ai/agenthub/why-a-marketplace-chat-is-read-only.md).


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