> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alysium.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Free preview and paywall messages

> Understand whether a notice concerns preview messages, payment, access or usage before deciding what to do with a paid agent's offer.

Read whether the notice concerns preview messages, payment, access or usage before deciding what to do. A free preview, a paid agent subscription and its included usage bundle are different parts of access.

For an existing purchase, [Billing](https://app.alysium.ai/spaces?settings=billing) opens your active space's billing settings. Match the agent and creator under **Agent Access and Subscriptions**. To find an agent's offer, open [AgentHub](https://app.alysium.ai/agenthub) and choose the intended agent.

## The free preview ended

A free preview is a limited set of trial messages chosen by the creator. When it ends, a subscription offer can appear. Preview exhaustion does not mean that you were automatically charged.

Read the actual monthly fee, **Premium Allowance** and usage-rate explanation before deciding whether to pay. You may stop using the preview without buying. See [Try an agent for free](https://docs.alysium.ai/agenthub/try-an-agent-for-free.md) or [Subscribe to an agent](https://docs.alysium.ai/agenthub/subscribe-to-an-agent.md) for those tasks.

## Payment is pending or checkout is incomplete

A pending notice means access has not yet been confirmed. Use **Return to checkout** when offered, or inspect the agent's record in Billing. Complete any verification requested by checkout and wait for active confirmation.

Entering a card, closing checkout or seeing the agent listed in your space does not alone establish an active subscription. Reopen the chat after access is confirmed.

## Payment failed or access ended

An agent payment warning can offer **Fix billing**. Use it for that agent's bill rather than the space's Pro-plan portal. [Fix a failed payment](https://docs.alysium.ai/plans-and-billing/fix-a-failed-payment.md) explains how to identify the affected subscription.

When an agent subscription has ended, existing conversations can remain read-only while new messages are unavailable. An unavailable listing or disabled agent can also affect access. Use [Why a marketplace chat is read-only](https://docs.alysium.ai/agenthub/why-a-marketplace-chat-is-read-only.md) to check the current condition before trying to pay again.

## The included agent bundle is spent

The subscription's included bundle is separate from the free preview. Check the agent's premium-usage meter under **Agent Access and Subscriptions** in Billing.

Also check your space's usage: [open settings](https://app.alysium.ai/spaces?settings=team), then select **Consumption**. The link opens the active space's **Team** settings first.

After the agent's included bundle is spent, continued usage depends on the space's plan and limits. A subscription fee does not promise unlimited usage. See [Billing and usage messages](https://docs.alysium.ai/help/billing-and-usage-messages.md) for those limits.

## A confirmed purchase still does not match the notice

Reopen the chat after the confirmed access state changes. If the notice still conflicts with the purchase, contact [billing@alysium.ai](mailto:billing@alysium.ai) with the agent and payment reference. Use [Get help from a person](https://docs.alysium.ai/help/get-help-from-a-person.md) for the request.

Brandy can explain the steps, but cannot complete payment or reset a preview on your behalf.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.